A template is taken at the actual level and size that your new solid surface top will be manufactured to. The template is crafted on site, outlining appliance locations, overhangs, polished edges; everything that is necessary to manufacture the stone benchtops accurately.

Templates occur when all base cabinets are fitted, this includes; doors, drawers and end panels. All Cabinets must be securely fastened to the wall to ensure that the templates are being crafted at the correct position. If it is a renovation, existing tops must be taken off prior to templating.

A template date is coordinated with the Project Co-coordinator after an order is placed.

As soon as you know when your new cabinets are being installed/old tops removed, please contact the Project Coordinator to set a template date. A minimum of two weeks’ notice is appreciated.

Appliances are required on site to make sure that they are placed in correct position on template in order for installation to be correct and to ensure appliances fit to our tops (clearances front and back).

You will receive a call the day before your pre-organized template date to advise you of your approximate template time (please note; unforeseen circumstances, whilst are allowed for may be out of control of the timing indicated). The template will provide 1/2hr notice on the day.

Each job varies and the Project Coordinator will be able to give more information based on individual jobs. On average allow for 1 -2hrs.

The purpose of templates is for template maker to provide factory with correct measurements for bench top manufacturing and position of appliances, correct overhangs and to assess the site and cabinetry.

Yes, only when templates are returned to factory and checked by the Production Coordinator.

Joint positions are assessed by the Production Coordinator. Joint positions are set by; slab size, strength, manufacturers’ guidelines and aesthetics.

Please notify the Production Coordinator if any changes to the area have been made after the templates. This will affect the templates and the job may need to be re-templated. This will cause a delay in the installation date.

The templates can still go ahead and once they are returned to factory a variation order will get organized by the Production Coordinator. The variation order will be emailed for confirmation.

Yes. A site measure order is required to be signed and after the templates are created, this is how your kitchen will be cut and installed. It is very important you are there to sign and approve the templates.

The splash backs are measured after the kitchen benchtops are installed. A booking will be arranged to occur the day after your benchtop installation.

Not all appliances are needed to go back to the factory. Under mount sinks and flush mount sinks are necessary-you will be advised and appliances will be returned with the installers.

Between 9-11 working days. You will be advised by the Project Coordinator.

Please install any appliance cupboards after the benchtop installation.

You will receive a call the day before the installation date to be advised of the approximated time the installers will be arriving. You will then receive a confirmation call half hour prior to the installers arriving on site.

It depends on the size of the kitchen. On average, please allow 2-3hrs.

We do ask that you are on site during installation, however if you do leave, we ask that you return prior to completion to sign the installation form.

We ask that all payments are made through our head office.

Please contact the Production Coordinator if you have any queries within 24 hrs.

A diagram, plan or dimensions of your kitchen will allow us to quote your new benchtops.

Please allow 24hrs after your benchtop installation to install any appliances-please ensure that all appliances are installed using silicone only.

There are requirements that need to be met for under mount sinks. Please enquire with our staff that can provide you with more information.